LifeFlight Eagle Membership Terms & Conditions
Updated September 1, 2025
LifeFlight Eagle will provide emergent medical transport services to its members under the following terms and conditions:
- Household Members: Membership benefits apply to me (primary member), my spouse or domestic partner, my dependent children, and persons who are permanent residents of my household, not to include roomers or boarders.
- Medical Necessity: Emergent medical transports are provided based on medical necessity and transportation of the patient to the closest, medically appropriate facility as requested by a physician or other medical professional.
- Service Availability: Availability of service cannot always be guaranteed due to weather conditions, geographic restrictions, patient size limitations, maintenance, or commitment to another patient transport.
- Services Included: Membership benefits apply only to transports provided by LifeFlight Eagle air ambulances and LifeFlight Eagle critical-care ground ambulances. Transports provided by any other programs, providers, or facilities are not included in membership benefits.
- Exclusions: LifeFlight Eagle will not be responsible for payment for services provided by any other air or ground ambulance service.
- Effective Date: Membership benefits begin seven business days after LifeFlight Eagle’s receipt of a completed enrollment form with payment.
- Billing & Insurance: LifeFlight Eagle reserves the right to directly bill the member’s insurance, benefit provider(s), or any appropriate third party for LifeFlight Eagle services. Members transfer directly to LifeFlight Eagle their rights to insurance, benefit provider(s), or other third-party payments due for LifeFlight Eagle services.
- Payment Obligations: Members agree to remit within 10 business days to LifeFlight Eagle all payments received from insurance, benefit provider(s), or any third party for LifeFlight Eagle services, including settlements related to or as a result of the condition that required the transport. Any such payments shall not exceed LifeFlight Eagle’s regular charges.
- Lifetime Membership Option: If selected, a Lifetime Membership applies to the lifetime of the primary member and his or her spouse or domestic partner. Membership benefits also extend to dependent children and household members while they permanently reside in the member’s household. Once a child or household member moves out and establishes a separate residence, they are no longer included in the Lifetime Membership.
- Medicaid/MO HealthNet: LifeFlight Eagle does not knowingly sell or renew memberships for individuals enrolled in Medicaid, including Missouri’s MO HealthNet program. If a household member becomes enrolled in Medicaid during the membership term, the household must notify LifeFlight Eagle within 30 days. Upon timely notice, the household may elect to: (a) cancel the entire membership and receive a prorated refund of the unused membership term, or (b) continue the membership for the remaining non-Medicaid household members, in which case the Medicaid-enrolled individual will be excluded from membership benefits and no refund will be provided.
- Refund Policy: Membership purchases are non-refundable except as specifically provided in these Terms and Conditions.
- Membership – Not Insurance: LifeFlight Eagle is not an insurance company. The membership program is not insurance, and it cannot be considered secondary insurance coverage or a supplement to any insurance coverage.
- Future Updates: Membership Terms and Conditions are subject to change at any time. The most current Terms and Conditions, along with Frequently Asked Questions, are always available at www.LifeFlightEagle.org.