LifeFlight Eagle has launched a new tool to help ensure it consistently provides unparalleled service to its patients and their caregivers. LifeFlight Eagle recently partnered with RSQ911 Solutions to launch a web-based survey to gather information and feedback on each stage of a flight.
RSQ911 Solutions specializes in gathering and processing information specifically for the air-medical industry for the purpose of improving service and performance.
"This survey is an extension of our commitment to provide superior services to patients and their families, as well as the pre-hospital and hospital caregivers we work with everyday," said Christine Zalar, President and CEO of LifeFlight Eagle.
Dr. Bill Gerard, CEO of RSQ911 Solutions, said LifeFlight Eagle had a long history of safety and quality. "Their willingness to seek input regarding opportunities for improvement and also to recognize those crewmembers that exemplify the care and compassion that they strive for on every mission further exemplifies their commitment to service and operational excellence."
In addition to patients and their families, the survey is given to EMS crews, hospital staff and others involved in patient care.
"The survey enhances communication among our organizations by giving them the opportunity to provide real-time feedback to us regarding our interactions at a patient care and flight level," Zalar said. "At the same time, it enables us to provide responsive follow up when opportunities for improvement are identified."